Terms of use

Earshot is run by Yurii Trofymov, a private individual based in Ukraine (“we”). By creating an account, or by taking part in an interview held with Earshot, you agree to these terms. If you use it for a company, you agree on its behalf and confirm you are allowed to.

A tool for customer research. A team writes an interview guide, an AI interviewer holds the conversation with the people the team invites, and the team gets the recording, the transcript and an analysis. It is a young product: features change, and some will be added or removed.

• Sign in with an email address that is yours. You are responsible for what is done from your account.
• A workspace belongs to the people its owners invite. Owners decide who is in it and answer for how it is used.
• Earshot is a tool for work and is not for anyone under sixteen.

What you put in and what your interviews produce is yours: guides, recordings, transcripts, analyses. You give us permission to store and process it for one purpose, which is running the service for you. The privacy notice says how.

The people you interview are your responsibility. You agree to:

• tell them, before the conversation, that the interviewer is an AI and that the call is recorded and transcribed. The interview page says so and asks for their agreement; don't remove or contradict that;
• have whatever permission the law where you and they live requires for recording and using their answers;
• not ask for information you have no right to collect, and not interview children or anyone who can't agree for themselves;
• answer their requests about their data, with our help where you need it.

• Use Earshot to deceive, harass or harm anyone, or for anything unlawful.
• Pass the interviewer off as a human being.
• Try to break the service, get around its limits, or get into workspaces that aren't yours.
• Resell it or offer it to others as your own service, unless we have agreed that in writing.

A workspace has interview time, counted in minutes of spoken conversation. A workspace you start yourself comes with some, free. For now nothing is charged and no payment details are asked for: more time is added by arrangement with us. If paid plans are introduced, you will be told what they cost before anything is charged, and nothing will be charged without your agreement.

Limits apply so that the service stays usable for everyone: how many interviews a study takes, how fast they can be started, and how much the assistant and the analysis do in a day. The app shows where they stand.

The interviewer's questions, the transcripts, the summaries and the analysis are produced by AI models. They are usually good and sometimes wrong: a misheard word, a summary that leans too far, a theme that isn't there. Check them against the recording before you rely on them for a decision. Nothing Earshot produces is professional advice.

Earshot is provided as it is. We work to keep it running and your data safe, but we don't promise it will always be available, free of faults, or right for a particular purpose. Keep your own copy of anything you can't afford to lose.

As far as the law allows, we are not liable for indirect losses (lost profit, lost data, lost business) and our total liability to you is limited to what you paid us for the service in the twelve months before the claim. Nothing here takes away rights the law gives you that can't be taken away by agreement.

You can stop using Earshot at any time, and ask us to delete your account and your workspace's data. We may suspend or close an account that breaks these terms or puts the service or other people at risk; where we can, we say so first and give you the chance to take your data.

When these terms change, the date at the top does. If a change matters to how you use the service, account holders are told by email before it takes effect; carrying on after that means you accept it.

These terms are governed by the law of Ukraine, and disputes go to its courts, unless the consumer law of the country you live in gives you the right to something else.

Questions about these terms: hello@meetearshot.com.